Do i become a Grand
Reception GR Perfect Card VIP immediately
after signing up?
Yes. After a successful submission,
you automatically become a Grand Reception
GR Perfect Card VIP. You are encouraged to
call up customer service centre for room reservation
anytime.
For replacement of card lost,
you could simply inform us by contact customer
service centre. We will issue you a new card
at a replacement fee of RM20.00. You will
expect to receive the replacement card in
approximately 2 to 3 weeks.
Can i booking room for
others such as friends, relatives, etc? What
is booking procedure?
Can. You have to call us by
your own and informed check- in person's
name, we will make reservation under the person
mentioned. After booking is confirmed, you
pass confirmation number to him / her for
hotel check-in procedure. You are not necessary
proceed together.
If a room is on request,
how long does it takes to get it confirmed?
What should i do if i do not receive any response?
In normal circumstances, you
should receive a call from customer service
officer by the day you called up. Should there
be a delay, you can check it with customer
service centre again.
Can i make special requests
(e.g. non-smoking room / room on high-floor
/ king-sized bed / early check-in, etc.) Will
the hotel accommodate these requests when
i check-in?
The hotel staff will do their
best to accommodate special requests. However,
we cannot guarantee that your requests will
be 100% be taken cared of because these requests
are subject to availability at the point you
check-in to the hotel.
Children under 12 years of age normally stay
for free with their parents using the existing
bedding. No breakfast is provided unless otherwise
stated. If an extra bed is required for your
child, you will need to treat your child as
an adult and book at triple occupancy instead.
Do i need to pay now
or pay later? What are your modes of payment?
We provide you with 2 modes
/ options for payment. You have the option
to either make Payment direct to the hotel
/ upon check-out, or choose the Prepatment
option.
Payment direct to hotel / upon check out -
At the time of booking, we will require you
to furnish us your credit card to guarantee
your room regardless if it is available or
on request.
This guarantee is valid only after we confirm
your room - not before. You will make your
payment directly to the hotel using either
cash or credit card upon check-out.
Prepayment Option - You are advised to make
payment once booking is confirmed during peak
season / request by hotel. You are either
make payment to hotel account or by credit
card. No refund for late cancellation / no-show.
Is the room rate displayed
per-room per-night or per- person per-hight?
Rates are always quoted on
a Per-Room Per-Night basis, unless otherwise
stated. Rates for apartments are always quoted
on a Per-Apartment Per-Night basis, unless
otherwise stated.
Cancellation policies vary
from hotel to hotel as well as from season
to season.
Cancellation notification period varies from
1-day to 1- month. Penalty for late cancellation
or no-show is usually 1 night charge. During
peak seasons or convention periods, cancellation
may not be permitted at all and penalty for
late cancellation or no-show can be 100% of
your entire stay.
You just inform our customer
service officer over phone for major amendments
such as changes in dates, change of guest
name, or change of room types. In some cases,
amendments may not be permitted especially
during peak season.
Any penalty charges
for no-show? Late cancellation?
Late cancellation or no-show
is usually levied a 1-night charge. During
peak seasons or convention periods, cancellation
may not be permitted at all and penalty for
late cancellation or no-show can be 100% of
your entire stay.
What is the difference
between the following room types and occupancy
categories? (Single, Twin, Double, Triple,
Family, Quad, Suite, Apartment)
Twin - Room has 2 single beds
or 1 large Queen or 1 King sized bed, good for
2 adults.
Triple - Room has either 3 single beds, or
1 large Queen or King sized bed with 1 single
bed, good for 3 adults
Serviced
Apartment Types:
1-Bedroom Apartment - 1 Bedroom with a small
living room, kitchen and 1 toilet, good for 2 adults.
A third person will require an extra bed.
2-Bedroom Apartment - 2 Bedroom with a living
room, kitchen and 1 toilet, good for 4 adults.
A fifth person will require an extra bed.
3-Bedroom Apartment - 3 Bedrooms with
a living room, kitchen and 1 toilet, good
for 6 adults. A seventh person will require
an extra bed.
What is the difference
between standard, Superior and Deluxe room
categories?
These room categories vary
from one hotel to another. The main difference
is determined by the room size. A typical
Standard Room has a smaller floor area compared
to a Superior or a Deluxe Room.
Please note that some hotels can only accommodate
requests for additional beds in their Superior
and Deluxe Rooms.
